Reviews

We opened a storage unit at the location close to CSU. Very affordable (in relation to Charleston storage places), and a very easy process to open the unit. We would recommend this location to anyone who needs to open a storage unit. The only negative was not the location's fault, but rather a company policy. They will charge you an admin fee to open the unit, so be prepared for an extra cost upon opening the unit.

Rented a storage unit at the North Charleston location (1st time ever). Both Paula and Lisa made it completely simple and easy to do. Both ladies were Beyond friendly and professional at the same time. I've had to go to the unit to drop things off, and each time they are still friendly as they were the first day I met them.

Great staff. The manager is very helpful and professional. The facility is flawless. Everything is done very well.

Mrs Lisa is very professional and very personable. She called me to follow up from an initial phone call to inquire about renting with you all again. I could literally tell she was smiling through the phone. She was very thorough with what she quoted what the charges are and what they cover. She is a great asset to your company. Thank you.

Easy to sign up, super clean facility. I love that they have large hand carts to help unload. It makes it so much easier. I’ve rented here before and I just came back when I had a need.

I made a mistake and picked a parking unit instead of a storage and I was so frustrated and was ready to give up but the ladies in the front office Paula and Lisa made everything so much better and hassle free I give this place 5 stars and I would highly recommend......thank God for kind hearted people like them

Super easy to work with! Needed to store my things over the summer break. Friendly, clean and will definitely use again! Ms. Paula was the best 🙂

Paula is amazing, friendly, and so patient! She was able to answer all my questions and took the time to make sure I was comfortable with the unit I was renting. The facility is clean and secure. Very glad I chose to store my belongings here.

Paula is amazing! Very friendly and helpful. Paula was able to assist us is getting a unit for the best price and last minute. Thank you for all of your help.

Associate I spoke with was very helpful and informative through the rental process.

Ms. Dana was very nice, she was very helpful , I had a wonderful experience.

Paula is AWESOME! Friendly & Knowledgeable.

The people here are so helpful and kind. The units are clean and nice and feel very safe!

Staff is pleasant and helpful. Facility is clean and secure.

The staff was amazing and helped out so much and the process was very easy to follow and I had my space before I new it!

Dana provided exemplary customer service!

Dana was very informative with everything involved in renting a unit.

Clean and friendly

Ms Paula and Ms Amy and extra room storage is the place to store stuff! These ladys are fantastic. Great atmosphere, clean and a great staff. Highly recommend these folks

Paula and all the women there are very nice and helpful.

Staff is great prices are reasonable overall good places to store your stuff

They are always updating the facility, new electronic gate

Ladies in the office are incredible, the ambiance is great, the location is perfect!

Gina is very detailed concerning her job! The storage room is very clean. Very nice. 10X20 is perfect for a whole home

Very professional and great customer service

This facility is a clean and well organized environment. I have enjoyed my unit in a safe and well maintained environment.

I highly recommend using this on-site storage facility. Great rates and amazing staff. The storage facility is very clean and easy to access. Some of the best rates that I've seen in the area.

Great staff on site! Love the ladies at the front desk, they're so sweet and helpful, and the whole building is new and kept super clean. Definitely check this place out!

This place is simply AMAZING!!! Ms. Gina and Ms. Paula are such AWESOME people to work with. The building is very clean and nice. Ms. Gina & Ms. Paula showed me such kindness and made me feel like they cared about me and the situation I was facing !! That’s very rare . You’ll be very satisfied with the staff and the unit . Loved how when you put in your code to enter the building it said Thank you and your name appeared!!🤩

Clean building and friendly staff 👍

Great people and very clean facility! Gina is the BEST!

My experience Gina was very outgoing and helpful. Everything was very professional and fast with no issues.

Very professional! Felt welcome and everything was fast and smooth!!!

Very good storage. I like them because it’s indoors and reasonable prices. Thank you extra room storage 👌🏾👌🏾

Gina was a wonderful person to encounter! Very friendly! Very informative about all terms and conditions!

My experience with this location has been GREAT they deserve all 5 🌟's. Knowledgeable, Experienced, and Kind

Ms. Gina and Ms. Paula were both very knowledgeable and helpful with my overall experience. Very professional and friendly staff. I’ll definitely be using them for my storage needs again.

Good Customer Service

Great

Gina and staff make this a wonderful place to do business!!

Ms. Gina and Ms. Paula were both very knowledgeable and helpful with my overall experience. The process was very smooth and seamless and it’s a great location. Very professional and friendly staff.

The customer service was wonderful & they helped me get everything figured out for my first time renting a storage unit! I would definitely recommend to anyone looking to do the same! Plus the student discounts are always appreciated.

Gina and Paula are aweome and so lovely! Prices are great (and your 2nd month is free), building is clean and well kept. Lobby/Front Desk space is inviting and comfortable. Building is fairly large and location (almost across from Wannamaker Park on University Blvd) is very ideal. Your unit space is available from 5am to 11pm which is longer than any storage unit I've had before and they have an alarm system. You're given a code to access building. Climate control actually feels controlled unlike other places I've been to. Unit numbers are easy to see and have rollup doors. Several fire extinguishers spread throughout on the floors. Bathroom on site that's not in the office (not sure if there's one on each floor, I didn't look haha). Have 2 entrances for access, only 1 elevator set in the middle of the building (so depending on your unit location, you might have to walk a little bit. If you have a walking issue/disability, you may want to get a unit closer to elevator). Admin fee is reasonable ($30 at time of this review), paperwork to get unit is easy and they'll print or email you a copy. Pic is of a 5 x 10 unit. At present time of this review for one on 3rd floor, it's $59. The ladies mentioned they have a rate increase 2x/yr (just to keep up with light, building and security bills-this is perfectly logical and fair) that goes up only $5 at a time for my unit size (my previous storage place nearly TRIPLED my unit price and the company wasn't willing to work with me nor keep my business after 2 years with them). Insurance is required here but they allow your own provider (need your declaration page) or they have a reasonable program for coverage (previous place only allowed their insurance company) so I appreciate the option!

Great local location , staff are accurate , punctual just a fantastic crew.

Amazing staff

Gina and Paula were great in getting me setup. I was very impressed with the facility and how organized it was. I would recommend Extra Room Self Storage to anyone who is looking to store their personal items in a very friendly, clean, secured and organized facility.

Gina was great to work with. Always very friendly and helpful. Very clean space. Wouldn’t hesitate to recommend.

Gina was fantastic from the first phone call until I pulled the door closed after filling up my unit. Clean, safe facility. Will always use this location. Thanks Gina!! 🙏🏻

Really nice lady assisted during my visit to inquire my 2nd vehicle. It must be insured & registered. No inoperable. She was very helpful. Very clean place!

Great place for students to store extra stuff while in school and over the summer! Very safe place

Great place and staff. Helped me and my fiancé coordinate a 2 step move. Recommend right size unit. Most helpful! Place is very very clean too! Ty

Excellent customer service young lady was awesome

Gina was very helpful and friendly!! She wasted no time escorting me to my unit and answered every question.

Gina was so helpful and explained everything to me regarding the units. I feel comfortable leaving my items in this facility.

Ms Paula and Ms Gina are so amazing. Very professional and nice

Extra Room Storage located on University Blvd is The Best. I stored My Boat there for 2 years with No Issues at all. I was always kept up to date with improvements they were making in order to keep My Boat Safer. If You have Storage needs, I highly recommend You see Gina or Christy at Extra Room Storage located on University Blvd.

We love the Extra Room Storage!!!!! Gina is kind and funny and spicy! The customer service is amazing which is why we continue to patron the location! The location is also very convenient.

Great staff! Easy to work with and very accommodating! Facility was in good location for us!

My registration and move in experience was excellent! Gina is very friendly and helpful she ensured my experience went smoothly. She also noticed that my storage was not properly locked and notified me as soon as possible to ensure the protection of my items. I am throughly pleased with my decision to store my items at this facility!

We had this place for over a year the only downfall is they raise the rent we were paying like $108 and then it went up to 123 but the people in the office are so friendly especially the lady with the short red hair

If I ever need to rent a storage unit again, I will definitely rent from Extra Room Storage. Well maintained facility, professional and very helpful staff made my whole experience a pleasure. Much appreciated!

Gina ❤️ She is amazing! Very friendly and great customer service. I called to notify the compny I will be vacating my storage unit 7/31/21 I spoke to Gina who explained the process. She stated to just empty it out& remove the locks because she notated it in the system so there was nothing else that needed to be done. She was sooooo friendly! Awesome customer service!!

Amazing staff made everything super easy and fast.

So clean and Gina was super nice and helpful, she made everything easy!

Very nice professional costumer service, easy setup account , office manager Gina she helped me with spot with good price and every time I call to office or if I visit to their office she was warm welcoming with smiling face . I would recommend this place

I like this facility. Clean and equipped, and the staff is so nice.

These people were so kind and professional! The units were clean, well lite, and easily accessible. They even stopped the rain on moving day. What more could you ask for?

This place is clean and maintained daily by the front desk girls(Lady's). When I stop by they are always cleaning and keeping things nice. They do not tolerate people who do not want to follow the rules. I highly recommend this location. The security cameras catch everything ..I trust this business...

The employee are great and very helpful . Grounds always clean as well as units

Such a great experience and low cost for our storage unit! Right down the street from us and we couldn't ask for anything more convenient. Highly recommend.

This place is kept so clean by the oh so friendly and helpful staff. I recommend this place to keep your valuables safe. Unlike some other places that seem to want to get your valuables.

I just got my first unit from Extra Room Self Storage. The facility is immaculate, and the staff are helpful and friendly!

Gina put the "service" in customer service!!! Thank you so much for your help today - easiest transaction I've ever made!!! Highly recommend!!!

Customer service met me at the door and was vvery nice I really enjoyed my time there the facility was very clean and I was served in timely manner

Staff was very friendly, business was very very clean and organized. The outdoor parking storage is very well kept and plenty of room to move large vehicles and boats around. Highly recommend this place.

Gina and Krissy were both helpful and friendly. The moving company they recommended Was also very good. The facility is also very clean.

Great and efficient service!

Very nice and helpful lady at front desk

Brand new facility and responsive, friendly staff. Thanks!

the ladies in the office Miss Gina and Chrissy are the best customer service a+ and very very willing to help you find the perfect storage unit you need I definitely recommend extra room self storage on University. They are very professional knowledgeable and personable they will help you find the storage unit in need in the price range that you can afford.

Fast& efficient process. Friendly & helpful staff. Very professional. Great experience overall.

Krissy, was very kind, knowledgeable and caring.Very professional

Excellent customer service. Very clean and easy to access my items in storage. Highly recommend.

Great service and easy going

Extra helpful staff, and a nice clean facility. Prices here are much better than the Summerville places I've priced as well.

Friendly staff, good prices, clean facilities

Awesome staff super convenient and clean with elevators and carts !!!!

I was helped today by Vita Leone, she was very helpful and she gave me quotes on all of the units and helped me select a 10x15 unit. I will be moving in asap!! 10/10 would recommend. (:

This place is awesome. Very clean and new. The staff was courteous and polite. They also helped me in determining what size storage unit best suited my needs. I would definitely recommend Extra Room Self Storage!

The ladies at the front were courteous and accommodating and answered all my questions. Great location and great staff. Thank you very much Vita! 🙂

Brand new facility in a great location. Highly recommend! Very clean and secure.

Great place, Cold bottles of water, friendly and knowledgeable staff and super clean. Definitely Recommend!!

Bonnie and Jessica were very friendly, professional and courteous. My paperwork was handled efficiently and Bonnie then helped me locate my unit so that I would not get lost. Truly great ladies!.

Wow! This place was amazing. Bonnie was great. Very helpful. She helped with all our storage and moving needs.

Helpful, efficient, and quick reservation process! Thank you!

They are great I would prefer anyone to them

Amazing Customer Service and Support! Extra Room Storage is truly top-notch! From the moment I walked through the door, I was greeted warmly and assisted immediately. The staff are incredibly friendly, knowledgeable, and go above and beyond to ensure all your needs are met. They made the entire process of renting a unit smooth and stress-free, answering all my questions with patience and expertise. The facility itself is clean, secure, and well-maintained, giving me peace of mind knowing my belongings are safe. The convenience and professionalism of Extra Room Storage are unmatched. I highly recommend them to anyone looking for reliable storage solutions!

Great storage place, helpful people, clean and tidy place

Great staff. Bonnie was super helpful. Moving and have a fairly large truck to store for 10 days. Extra Room easily accommodated my needs.

Very helpful and courteous. They know their stuff.

Bonnie was super helpful and friendly. Highly recommend.

Amazing experience. Were able to work with me and get a competitive rate for me.

Bonnie at Extra Room Storage has been an exceptional person to work with in getting my unit. Highly recommend ed

Awesome girls helped with every need from storage to Uhaul

These guys were awesome!

Great place to store!

I've had the unit for over a year. Never had an issue. Always easy access. I would recommend this company to anyone that asks

Great customer service. I’ve had my lock cut plenty of times do to loosing the key and they were a help Everytime I needed it done

This place is amazing very helpful awesome environment people that work there is awesome

Excellent Location, Great People

Great clean location. Staff is incredible helpful and knowledgeable. Call Jessica and Bonnie are great !!!! If you need look no further.

One of the cleanest and safest storage around the Myrtle Beach area,

Bonnie was awesome. The whole process was a breeze. Can't wait to move my stuff in!!

The people working are very helpful and explain everything in full detail

We rented a small storage unit for some of my daughter’s things while she was home for Summer from CCU. We had a very good experience and would highly recommend.

Krissy is the best! She is the reason we love extra room self storage. She makes us feel like family

We moved into a new apartment and wanted to store our stuff close, is place is easy to get into. Safe/secure and we actually got to keep stuff in climate controlled which i prefer. No worries about water. The lady is so nice, she’s done everything to accommodate us. Couldn’t be happier with storage.

Thank you for helping us park our boat and keep it safe.

Very nice !!

Danna was a wonderful help best customer service I’ve ever recieved . Nice and clean facility . Excellent rates

Great service Dana

Fantastic service, Dana did a great job gettin my storage unit set up

I stored my car here for a few months when I left the country. Everything went extremely well!

Professional-Secure-Clean Jen is absolutely wonderful and knowledgeable. If you’re ever in need of storage, Extra Room is the place to go. Such wonderful staff and very clean!

Amazing and very helpful staff 🫶highly recommend

It’s so close to the new home easy and convenient to get to Jessica was so nice and helpful answered all my questions

Helpful sweet and easy well informed friendly and the office smells so good lol

Great but they need a dumpster

Clean. Secure. Professional. I’ve rented space from several facilities over the years. This location is by far the best. The staff is welcoming, friendly, and simply a delight to deal with. The property is well maintained and is very secure. Lastly, the rates are highly competitive. I would recommend you check them out before anywhere else.

Great staff. I park my work truck here after work everyday. I don't know how much they charge for units or parking sites... though I believe my boss said 65 a parking spot for the month... sounds steep.. can't say for sure.

Easy to work with. Invoice and receipts are E mailed. Month to month payments make it easier to adjustable.

Worth the money

Jen was fantastic!!! We had a size issue and she was so helpful resolving it. She had us in and out in a flash. The facility is ultra clean and extremely well maintained. We’re very happy to have chosen this location.

Very clean facility. Well managed. Would rent again.

used a bunch of times easy to use and it is clean!

Charlie is the best. Efficient, takes the time with customers. Overall all 10/10 recommend!

Been using this place for 8 years, never had an issue!

i was so please the first time i used them when i moved down here 10 years ago that when i need a storage place i went back! very clean place and carrie is friendly and happy to help!

Great customer service and great experience! Climate controlled units and good security 24 hour access.

Carrie and Jane are wonderful! Very attentive and receptive to my questions and needs. My storage space is perfect, climate controlled and clean with 24 hour access. I could not have picked a better place for my storage needs!

Great place..

Nice place nice people to deal with

Reasonable price

Definitely five stars! Great price. If you are looking for a secured and a convenient location in the Myrtle Beach, North Myrtle Beach & Conway area this is your location for storage. Very clean, and well maintained and lighted.

Very clean well run and managed. I highly recommend.

Used storage short term...checked around best pricing i could find...very accomodating...nice employees...went over & above to accomodate us....if we ever are in need again we will definitely be back!

The person managing it

Been doing business withthem for 8 years. You know when you move to different states family will follow. If they come with stuff they need to store. We go here. I tell family. They tell family. I just needed extra storage this time around. When I find a home with more space. You can rent my storage.

Always great customer service

Wonderful place to rent a storage unit. Very clean and great staff. Highly recommend.

Renting a storage facility in SC from PA, I expected it to be somewhat stressful. Carrie and crew were wonderful and it was a smooth transaction. Thank you from a PA CCU Mom!!

As soon as I walked in I knew I chose the Right Place, Carrie couldn’t be any nicer the place is always very clean inside and out. I feel safe whenever I have to go there I would recommend Extra Room Self Storage to everyone !

Awesome facility. Very clean and secure. Carrie was great on the phone and answered all my questions.

The facility is secure and clean. The Manager Carrie is wonderful and very helpful. Highly recommend if you are ever in need of storage in the Myrtle Beach area. Five Stars*****

Great customer service. Cleand and Safe Facility. Highly Recommend.

Friendly service and well appointed and clean storage unit at an affordable price. Perfect fit for my needs! Thanks Extra Room♡

A very friendly place to work with in your storage needs. I will use them again, if needed.

Excellent customer service, clean and secure.

Awesome storage facility!

I stoped in yesterday to pay my storage payment and wanted to say that the office manager Krissy was so helpful in questions I had about adding a place to store my RV. Each and every time I need help with something she has helped me understand. As a employee of your business you are blessed to have her there helping people like Me. Thanks to Krissy I will Be a long time customer to your facility. Thanks again Krissy for all your help.

This self storage place is great. Well kept facilities and staff is awesome. (Special shout-out to Krissy) I had both my boat parked here and storage unit. Never had an issue and was treated like a valued customer. Highly recommend.

Krissy was absolutely amazing! Customer service 10/10!

Great service and clean units.

Kristen provides an excellent service and was very insightful i definitely will be back for a unit

Highly recommend Extra Room Storage. Kristy is great to work with at the Moncks Corner location. Our unit was clean and the facility is a perfect fit for our needs. Also grateful for security around the entire business.

Krissy was very professional and most of all helpful

I recommend renting here just for the Excellent service from their manager krissy

Quick and friendly service. Easy process. Thank you.

Very clean! Staff is very friendly and helpful. Great experience!!

Very courteous

Kristen was very kind and helpful. She was communicative over the phone before we purchased it, answering all the questions I had. The process was stress free and efficient. I would rent a unit from here again!

Excellent customer service from the Moncks Corner facility. The Manager, Ms. Crissy was amazing, she listened to my needs and showed me units. I am so very pleased with her both on the phone and in person. They are very lucky to have her. Thank you so much for the amazing hospitality you showed me. The office and h the e entire facility looks great, she makes sure of it personally. Thank you again!!

I just got my spot yesterday and the service is second to none! The manager is so nice and even stood watch while i parked my 40’ camper in the rain. It’s so uncommon to find employees that go above and beyond and she is a treasure to this company! I will highly recommend this storage facility to my friends! Thanks for having great staff and a convenient location.

Very clean site nice gate to go thru Staff very helpful and friendly

My husband and I had an excellent experience with Chrissy and Patty. They were very professional and went above and beyond to make us feel welcome. We highly recommend renting from them.

Went in spoke to Krissy yesterday she was so fun and pleasant didn't have size I needed but took me down showed larger 10x15 climate, so clean everywhere and office smelled so good. Recommend shes so caring, knows all about storage.

I spoke with Krissy and she was very friendly and her customer service was Awesome.

Highly Recommend!! Wonderful property in a great location. Krissy is fabulous!!